Billing Support Engineer

სხვა ვებ გვერდზე

14 მაის - 12 ივნ
ინფორმაციული ტექნოლოგიები 
IT სპეციალისტი მობილური კავშირი პროგრამისტი/ინჟინერი მონაცემთა ბაზის ადმინისტრატორი
დასაქმების ფორმა:
სრული განაკვეთი
ქართული ინგლისური
2 - 3 წლამდე

Company Ericsson Georgia  is announcing vacancy for position: Billing Support Engineer 


General Description

  • L2 (2nd line support engineer) function as part of Managed Services team on vendor side should perform 2nd level of analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or L1 (1st level monitoring team). 


Primary Job Functions

  • Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management
  • Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA. 


Required skills

  • Understanding of IT/Telecom Business Support Systems (BSS) or 2+ years experience as support/delivery engineer of IT systems/platforms. Telecom Billing and or Charging (any vendor) experience is a plus.
  • Basic Bash (Linux shell) scripting.
  • Good Linux knowledge.
  • Basic database administration experience (MariaDB, MySQL).
  • Basic SQL scripting
  • Perfect troubleshooting and analytical skills, ability to "get things done", problem solving.
  • Delivering Results & Meeting Customer Expectations
  • High level of communication is a must
  • Knowledge sharing & Collaboration Skills
  • Understanding of ITIL principles
  • Understanding of SLA (Service level Agreement) concept
  • Calm, responsible, initiative, self-organized, eager to learn
  • Good written and oral English (upper intermediate)


Education & Experience

  • Education - higher
  • Experience on similar (IT support) position from - 2 years, experience in operations/services environment
  • Expertise in daily operations and maintenance of IT system. Experience in Billing and Charging system is a plus.
  • Vast experience in system troubleshooting, RCA (Root Cause Analysis), deep tech. analysis of identified issues and facts collection for escalation to R&D
  • Linux OS advanced user experience
  • Basic Shell scripting. Basic knowledge of Python is a plus.
  • Basic SQL scripting
  • Experience with Databases: MariaDB, MySQL, PostgreSQL


We offer

  • Possibility to build your career, learn and develop together with others in a truly international company
  • A possibility to shape the future and build the Networked Society
  • Competitive Ericsson compensations & benefit package


If you are interested in, please follow the link:

სხვა ვებ გვერდზე

მსგავსი განცხადებები
C++ QT Developer


17 მაის - 15 ივნ

C++ Developer

NoMachine Georgia

17 მაის - 31 მაის

Go Lang Software Developer


04 მაის - 01 ივნ

IT მხარდაჭერის სპეციალისტი


03 მაის - 31 მაის

IT სპეციალისტი

საქართველოს საერთაშორისო სასწავლო უნივერსიტეტი

16 მაის - 30 მაის

IT სპეციალისტის ასისტენტი

ტექნო ჰაბი

30 აპრ - 29 მაის

IT სპეციალისტი


25 მაის - 23 ივნ